# exy.sh Help Center

- [Help Center](https://help.exy.sh/index.md): Guides for ordering, paying for and running your exy.sh servers.
- [Create your first server](https://help.exy.sh/getting-started/create-your-first-server.md): Step by step through the checkout flow from region selection to invoice.
- [Understand order and invoice statuses](https://help.exy.sh/getting-started/understand-order-and-invoice-statuses.md): What pending, processing, completed and payment statuses mean.
- [Top up account credit](https://help.exy.sh/billing-and-payments/top-up-account-credit.md): Create a top-up invoice and add balance to your account.
- [Pay invoices with crypto or balance](https://help.exy.sh/billing-and-payments/pay-invoices-with-crypto-or-balance.md): How payment method selection works and what changes after you choose one.
- [Billing tabs, invoice history and PDF](https://help.exy.sh/billing-and-payments/billing-tabs-invoice-history-and-pdf.md): Overview, Credits, Invoices and Billing Address in one place.
- [How VAT and billing address are applied](https://help.exy.sh/billing-and-payments/how-vat-and-billing-address-are-applied.md): Why tax can change and where to update billing details.
- [Start, stop, restart and console access](https://help.exy.sh/vm-management/start-stop-restart-and-console-access.md): Which actions are available by VM status and how to use console.
- [Reinstall a VM safely](https://help.exy.sh/vm-management/reinstall-a-vm-safely.md): What reinstall does, required confirmations, and Linux-only options.
- [Renew a server before expiry](https://help.exy.sh/vm-management/renew-a-server-before-expiry.md): Create a renewal invoice and extend service time.
- [Change IP address](https://help.exy.sh/vm-management/change-ip-address.md): Pricing, cooldown, availability checks, and invoice flow for IP change.
- [Credentials, password, and renaming](https://help.exy.sh/vm-management/credentials-password-and-renaming.md): Where to view credentials, when password change is allowed, and rename behavior.
- [Use marketplace apps during checkout](https://help.exy.sh/marketplace-apps/use-marketplace-apps-during-checkout.md): Deploy supported apps as part of server creation.
- [Install or retry apps on existing Linux VMs](https://help.exy.sh/marketplace-apps/install-or-retry-apps-on-existing-linux-vms.md): How app installation works after VM creation and what to do on failures.
- [Create a support ticket](https://help.exy.sh/support-tickets/create-a-support-ticket.md): Submit a ticket with category, priority, optional VM link, and attachments.
- [Ticket statuses and replies](https://help.exy.sh/support-tickets/ticket-statuses-and-replies.md): When you can reply, close, reopen, and how status changes automatically.


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